FAQ

Frequently Asked Questions

Why Health Plan


Understanding Student Health Plans


Health Plan Questions


Using your Student Health Plan


Claims


Customer Service


Why Health Plan

  • Who is required to purchase health insurance?
    • Each school establishes a statement of eligibility that outlines who must enroll in the Student Health Insurance, or otherwise show proof of comparable coverage. Visit your school page by selecting it from the drop down menu on the upper right side of this page and select Enroll Now to view eligibility requirements. Statements of eligibility can be found in full in your student brochure.

Understanding Student Health Plans

  • Where can I review plan details before I enroll?
    • Plan brochures for schools can be found by simply clicking the selecting your school from the drop down menu in the upper right hand corner of the site. This will take you to your school’s landing page. On the left side of the page is where you’ll find links to review your school’s brochure.
  • If I don’t enroll in the student health plan during the open enrollment period, can I enroll later?
    • You can only enroll in the plan during the designated open enrollment period. The exception to this is if you have a Qualifying Life Event (QLE). To enroll due to a Qualifying Life event, please contact us.
  • What is an Open Enrollment Period?
    • The open enrollment period is the period of time you can apply to participate in your School’s Student Health Plan.
  • If I have the student health plan, but drop out of school, am I still covered? If not, will I get a refund?
    • Participants who withdraw from school after the first 31 days of the policy period remain enrolled in the plan for the full period for which the premium was paid. Refunds are only made in the case of entering the U.S. Armed Forces, or if eligibility requirements are not met.
  • Is a refund available if I enroll in a Medicaid or other plan after I have enrolled in the student plan?
    • No, coverage under the policy may not be cancelled. Refunds are only made in the case of an insured student entering the U.S. Armed Forces, or if eligibility requirements are not met.

Health Plan Questions

  • How do I enroll?
    • Select your school from the drop down menu. Once at your school’s landing page select “Enroll Now – Student Health Plan”. Verify that you meet the eligibility requirements. Proceed to the enrollment Instructions below. Click the “Enroll Now” button on the page and follow the on screen instructions.
  • Do my plan benefits expire upon graduation?
    • Your plan benefits continue to the end of the coverage period for which you have paid the required premium.
  • Can I add my family members in the student health plan?
    • You may be able to enroll dependents. Refer to the plan brochure on this website to determine if this is an option offered by your school.
  • What’s my coverage period or effective date?
    • Upon submission of your online enrollment, you’ll receive an email with the subject line of “Insurance Enrollment Completed”. The effective dates of coverage are included in that email. You may find this information in your My Account under “Current Coverage Information”.
  • What will I receive to confirm I have benefits?
    • You will receive an email with a link to download your digital ID card. You can then access your ID card from your mobile device.

Using your Student Health Plan

  • What if I need to be admitted to a hospital?
    • Some of our plans do have a pre-admission notification requirement. Please refer to your plan brochure to see if this applies to you.
  • Where do I review my health plan benefits?
    • Please refer to the Schedule of Benefits in your plan brochure to see what services are covered by your plan.
  • How can I find a preferred provider?
    • A provider can be found by using the links on your school’s page on this website (in the section  “Find a Doctor, Hospital, or Lab”) or from within your My Account.
  • What’s the advantage of seeing a preferred provider?
    • UnitedHealthcare Student Resources International has negotiated special rates with our preferred providers, thus saving you money.
  • Which pharmacy can I use to fill my prescription?
    • You can search for a network pharmacy on your school’s page on this website under “Prescription Drug Information” or from within your My Account.
  • When scheduling an appointment, should I tell the provider’s office that I have insurance from UnitedHealthcare Student Resources International?
    • Yes, when you schedule an appointment, let the office know who your coverage is with, as well as your policy number and group name (found on your ID card). With the UHCSR mobile app, you can also email or fax a copy of your ID card to the provider.

Claims

  • Do I have to submit a claim form?
    • Not with most policies, but please refer to the Claims Procedures in the policy for specific information regarding your plan. If your policy does require a claim form, you’ll find one on the Forms section of your school page.
  • If I am in an accident or I have an injury, is there a special form to complete?
    • Yes, log into your My Account page and click on “Accident Details Forms” in the navigation menu. Complete the requested information on he form and follow the instruction for submission.
  • How can I check the status of a claim?
    • Log into your My Account page and select “View My Claims” in the navigation menu. From there you can see both completed claims and claims in progress. You can also use the mobile app to view the status of claims processed.
  • Where do I send claims?
    • Access your My Account, locate Policy information and click on the View Claims Address link. The claim address and number will display .
  • What if I need someone else to call in about my claims?
    • If you need someone else to call in on your behalf, you can simply login to My Account and select the Personal Representative Form (PRA), then complete it for the caller prior to them calling our Customer Service. A PRA form is also available on our website. Please allow 48 hours if we’re receiving the PRA form via mail, fax, or email.

Customer Service

  • If I have questions about enrollment, qualifying life events, or waivers who should I contact?
    • Visit contact page, complete and submit the form.
  • If I have question regarding benefits, claims, change of address, ID cards, My Account, or any other general questions where should I contact?